Frequently Asked Questions

What if I don't receive the verification code?

Check your spam or junk email folder. If the code isn’t there, try resending the code or verify that your email address is correctly entered.

Yes, the app is free for customer use.

Yes, during the registration category selection, you can choose a registered business option if applicable.

What if I made a mistake in my application?

You can review and edit information before submitting. If already submitted, contact Earthnique support for assistance.

Contact Earthnique support at support@earthnique.ca.

Provide a concise overview of your products or services, highlighting unique aspects or specialties that make your business relevant to ethnic communities.

Application reviews vary. You should expect to hear back within 24 hours. Otherwise, you may contact Earthnique support at support@earthnique.ca for an update.

You’ll receive an email notification once your application is reviewed and approved. You can also check your Vendor Panel dashboard for status updates.

Still have questions?

Our dedicated support team is here to help you navigate the world of Canadian craft. We typically respond within 24 hours.